Common Questions About ranslot Terms & Conditions
If you breach our terms — for example, by using someone else's account, creating multiple accounts to exploit a promotion, or attempting fraud — we may suspend or permanently close your account. Any balance is forfeited. Serious breaches may be reported to relevant authorities where local law requires.
Yes. You can close your account anytime through the account settings menu or by contacting our support team. Pending withdrawals must clear first. Once closed, your account data is archived for seven years. Reopening a closed account is not automatic; contact support if you wish to play again.
After you request a withdrawal, our payments team verifies it within 4 hours during business hours. DANA, OVO, GoPay and QRIS transfers then complete in under a minute. Weekend requests are processed by 10:00 WIB Monday. Bank transfers take 1–3 business days depending on your bank.
Contact our support team immediately with details of the dispute. We investigate all claims within 48 hours. If our systems show a processing error or unauthorized transaction, we will reverse it. If you won fairly but wish to return winnings, submit a request via live chat; we'll process the refund to your original payment method.
Your deposits are held in a segregated merchant account; they are not co-mingled with ranslot operational funds. Payouts are processed directly from this account. Deposits and winnings depend on local law in your region; access and eligibility depends on local law.
If you've set up two-factor authentication on your phone, contact our support team immediately with your account email and registered phone number. We'll verify your identity and disable 2FA. You can then log in on a new device. Always keep your registered email and phone number current.
We may update our terms to reflect changes in local law, payment methods, or platform features. Major changes are announced at least 30 days before they take effect. Continuing to play after a change means you accept the new terms. Check the 'Last Updated' date at the bottom of this page to stay informed.
